"Great Birthday Parties Start With Great Birthday Party Supplies!"
Why Buy from Us?
Huge Inventory, New Lower Everyday Pricing, Guaranteed Delivery
10% Off Rewards Program, 100% Secure Site, Fast Delivery, Canadian
Your Trusted Source for Children’s Birthday Party Supplies!
Customer Service
Customer Service
Top 10 Frequently Asked Questions (FAQ):
1. What are the shipping rates and times?
2. How can I pay for my order?
3. How do I contact Wish Upon A Party with a question about my order?
4. How do I change my order after I have checked out?
5. How do I return merchandise that I received?
6. Why did I not receive my Reward Points?
7. How do I complete my purchase?
8. Do you have a minimum order amount?
9. Do you offer local pick-up?
10. How do I track my package online?
Additional Customer Care:
What is 100% Guaranteed Delivery?
How secure is the Wish Upon A Party Site?
How do I get to 'My Account' information?
What is your Return and Credit Policy?
What are your Terms & Conditions of Use Policy?
Contact Wish Upon A Party Customer Service
Returns and Credit:
If you have received items that you are not satisfied with, please contact our Customer Service Department via the Returns and Credit Request Page to initiate an exchange or credit.
Requests must be made within 10 days of receipt of order. Customer Service must authorize refunds and returns in advance. All products must be returned with original labels affixed. Some items maybe excluded from our Return policy due to Health Regulations. Returns must include the name of the original purchaser and the Order Number. Refunds will exclude shipping and handling fees.
You will require a Return Authorization Number (RAN). Due to Consumer Health Regulations we can only accept the return of goods for resale that are packaged in their original unopened sealed packaging, the product package must not have been opened. Returns of Defective items are excluded from the sealed product rule.
The package needs to be returned via a service which provides package tracking to ensure the parcel is traceable.
Once Wish Upon A Party.com receives the duly authorized return of goods, we will provide a Refund for the returned items. Please keep in mind that refunds are for the cost of the merchandise only and return shipping charges are not refundable. We will process a refund via the method of original payment (Credit Card or PayPal). Credits can take between 4-10 business days to be credited to your financial statement.
Delivery Confirmation:
Confirmed delivery of your Wish Upon A Party parcel shall be recognized via the Delivery Confirmation date and time as stated on the Canada Post Tracking and Delivery website.
Order Changes:
Changes to orders can be accepted for product additions or amendments only if the order has not already been processed. Payment must be received for additions prior to shipping. Please note that changes may delay shipping of your order by one business day.
Refunds/Cancellations:
Refunds will be issued in accordance with industry standard practices, any refund or cancellation of payment will be credited back to your original payment method within 3 business days.
Shipping Terms and Conditions:
We shall not be liable for delay or failure to deliver products promptly (including the failure of CanadaPost, United States Postal Service, or any Courier to deliver within their guaranteed time frame) if such failure arises due to but not limited to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability of manufactured stock, parts, or materials; delay or failure of delivery of the products to Wish Upon A Party by manufacturer’s suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.
Wish Upon A Party shall not be held responsible for any manufacturer or wholesaler related errors or omissions in packaging, labeling, manufacturing defect or shortages caused solely by the failure of the manufacturer or wholesaler.
Any order discrepancy must be e-mailed to us within 24 hours of our Confirmed Delivery receipt provided by CanadaPost. All order discrepancies will be verified by our electronic inventory system and are subject to investigation.
We are proudly located in Canada!
Proudly Canadian
