FAQ

Frequently Asked Questions (FAQ)

Do you have Retail Stores and Can I Pick-Up my Order?

We are an Online Store Only.  Our warehouse is not equipped for customer pickup and therefore there is no local pickup option available.

What payment methods are accepted?

Shop in Canadian or US Dollars, the US Dollar Conversion is shown in the Cart and at Check-out for your reference. 

You can pay for purchases at the Wish Upon A Party website using Visa, MasterCard, American Express,  or PayPal.  Credit Cards are processed using the strongest security encryption SSL256 Standard for your shopping security.  Should you choose PayPal you will pay on the PayPal site using your PayPal account.  Your credit card information is processed by our Secure third party online Payment Processor and is not seen by Wish Upon A Party.

What if I live outside of Canada or the USA?

Unfortunately at this time we only ship within Canada and the USA.

What currencies do you accept?

We accept Canadian  currency only.  All product and shipping cost are in Canadian Dollars.  The US$ option shown on the website is for estimated cost only.  Your Credit Card provider will convert your order into US$ if you live in the USA.

How do I know my credit card and purchasing information is secure?

Your security is our priority. Wish Upon A Party uses the industry standard SSL (Secure Socket Layer) encryption when transmitting your payment information. With most browsers, you'll see an icon resembling a padlock displayed in the URL web address bar window during SSL transactions.  The beginning of the web address will also change from http to https.

Any time the Wish Upon A Party Checkout process asks for a credit card number, it will be SSL encrypted.

Will I be charged sales tax on my order?

Wish Upon A Party collects GST of 5% on all Sales in Canada (No Provincial Sales Tax! Except HST applies in applicable locations).

There is No Tax and No Duty on shipments to the USA.

How can I determine the shipping rate and delivery time for my order?

Please add all of your products to your Shopping Cart and then select the Shipping Calculator located on the right of this page to calculate both time and cost to your location.

We will make every effort to ship your order within one business day following payment verification. Verified Orders place before 6:00pm are shipped the next business day.

Shipping Business Days are Monday through Friday, and exclude Saturday, Sunday and Holidays.  Our website is open 24/7 for your shopping convenience.

Please note: If you live in the NWT, Yukon or Nunivat or an area deemed as Remote by CanadaPost we reserve the right to charge you the actual cost of shipping.  We will e-Mail you and advise you of the additional cost once your order has been place.

Can I check the status of my order online?

Yes. Once your order has shipped, you will receive an order confirmation email that includes a link for you to check your order status online.

Can I track my order online?

Yes, you can track you package online once it has ship by clicking the following link:

Track My Package

What if I need to return or exchange an item?

Your satisfaction is important to us. If something isn't right, please let us know.

If you are unhappy with the goods you receive please contact customer service at info@wishuponaparty.com within 24 hours after receipt of goods.

We will arrange a full refund for the goods returned provided they are in a condition fit for resale. Subject to a 20% restocking charge. Wish Upon A Party will not refund the costs of the original shipping or the shipping cost of returning the goods, and cannot accept responsibility for loss of damage to returned goods during transit.

We are proudly located in Canada!