Frequently Asked Questions
Are you located in Canada?
We are a Canadian company, based in Canada and we ship from Calgary, Alberta.
Do you have retail stores and can I pick-up my order?
We are an online store only. Our warehouse is not equipped for customer pick-up and there is no local pickup option available.
What payment methods are accepted?
The following forms of payment are accepted:
- American Express
- Debit credit cards
- Pre-paid VISA/MasterCard
Please note: Your billing/shipping address must match the address on you credit card statement. PayPal is only accepted for registered PayPal users with a confirmed address. Debit and pre-paid VISA / MasterCard purchases are processed through PayPal.
What if I live outside of Canada or the USA?
Unfortunately at this time we only ship within Canada and the USA.
What currencies do you accept?
We accept Canadian currency only, US$ orders are converted to CAD$ by your credit card processor. All product and shipping cost are in Canadian dollars. The US$ option shown on the website is for estimated cost only. Your credit card provider will convert your order into US$ if you live in the USA.
How do I know my credit card and purchasing information is secure?
Your security is our priority. Wish Upon a Party uses the industry standard SSL (Secure Socket Layer) encryption when transmitting your payment information. With most browsers, you'll see an icon resembling a padlock displayed in the URL web address bar window during SSL transactions. The beginning of the web address will also change from http to https. Your credit card information is processed by our secure third party online payment processor and is not seen by Wish Upon a Party. Any time the Wish Upon a Party checkout process asks for a credit card number, it will be SSL encrypted, meaning your data is being encoded and is fully secure.
Will I be charged sales tax on my order?
Wish Upon a Party collects GST of 5% on all Sales in Canada. HST also applies in applicable locations.
Is there duty or tax for orders being shipping to the USA?
There is no tax or duty on shipments to the USA.
How can I determine the shipping rate and delivery time for my order?
Please add all of your products to the shopping cart and then select the Shipping Calculator to calculate both time and cost to your location.
Can I check the status of my order online?
Yes. Once your order has shipped, you will receive an order confirmation email that includes a link for your generated Canada Post tracking number. This number can be used to track your package on the Canada Post website at the following link Track My Package
Is there a minimum order amount?
Yes. To have your order processed successfully you must have a minimum in your cart of $24.95 excluding taxes and shipping.